NYONGESA, Geoffrey; OMIENO, Kelvin; OTANGA, Daniel. Chatbot Adoption Framework for Real-Time Customer Care Support. Journal of Science, Innovation and Creativity, [S. l.], v. 3, n. 2, p. 52–60, 2024. DOI: 10.58721/jsic.v3i2.865. Disponível em: https://utafitionline.com/index.php/jsic/article/view/865. Acesso em: 30 apr. 2026.