Influence of employee’s intellectual wellness programmes on service delivery in faith-based hospitals in Nairobi metropolitan area

Abstract

This study sought to investigate the intellectual wellness programmes on service delivery in faith-based hospitals in the Nairobi metropolitan area. In the modern competitive business environment, organisations and their management have realised that their survival and competitiveness lie in the quality of the services and by extension the service providers. The study adopted descriptive survey and correlational research designs. The study targeted the employees in faith-based hospitals in the Nairobi metropolitan area.  A stratified random sampling approach was used in selecting the respondents. The study sample size was 297 respondents. Of the 297 questionnaires distributed to the target respondents, 244 of the questionnaires were filled and returned. Thus, there was a response rate of 82 per cent. The study obtained primary data using a questionnaire. Descriptive and inferential statistics were used to analyse data. Descriptive statistics included frequencies, mean, standard deviation and percentage. Correlational analysis was used to determine the relationship between the independent and dependent variables. The study also carried out a regression analysis to determine the level of association of the study variables. Results were presented in tables. The study established that there were employees' intellectual wellness programmes in the faith-based hospitals in the Nairobi metropolitan area. Correlation analysis results showed that a significant moderate positive correlation existed between service delivery and intellectual wellness programmes. The study also determined that intellectual wellness had a significant influence on service delivery in faith-based hospitals in the Nairobi metropolitan area. The study thus concluded that intellectual employee wellness programmes had a significant influence on service delivery in faith-based hospitals in the Nairobi metropolitan area.