Leveraging Digital Technologies to Strengthen Local Democratic Governance: Opportunities, Best Practices, and Experiences from Shinyanga Municipal and Nzega District Councils

Abstract

The thirst of this paper was to provide insights regarding digital technology as a tool for enhancing councillors to fulfil their mandate in democratic governance. Guided by the Technology Acceptance Model (TAM) and Participatory Governance Theory, the study explored how councillors and community members utilise digital tools to enhance communication, transparency, and citizen participation. A qualitative research approach was employed, using semi-structured interviews with councillors, local government officials, and community representatives. Data from 30 participants were thematically analysed to identify key patterns in the use and impact of digital technologies on governance processes. The findings reveal that digital technologies offer significant opportunities for local councillors when effectively utilised. They enhance communication with constituents, facilitate timely access to information, improve responsiveness in service delivery, and expand spaces for citizen participation in decision-making. Emerging best practices, including shared digital units, mobile engagement platforms, and open data portals, demonstrate potential in bridging existing governance gaps. Nevertheless, challenges such as limited digital literacy, inadequate infrastructure, and data management gaps hinder effective adoption. The study concludes that digital technologies have significant potential to transform local governance if supported by enabling policies, capacity-building, and infrastructure development. It recommends that local governments institutionalise digital platforms in participatory processes, enhance digital literacy programmes, and develop clear data governance frameworks to ensure sustainability and inclusiveness in democratic governance.